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229
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HICSS
2003
IEEE
16 years 25 days ago
2003
IEEE
To determine the important trends and issues in thousands of comments from customers and make strategic decisions about business operations, managers must go over these messages m...
198
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INFOCOM
2002
IEEE
16 years 14 days ago
2002
IEEE
— Third Generation (3G) Mobile Communication systems will provide enhanced high-speed data, multimedia, and voice services to mobile users. Beam forming techniques have been prop...
191
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SIGUCCS
2000
ACM
15 years 11 months ago
2000
ACM
Knowledge Management is a necessary and integral part of an effective and successful support organization, yet it is also a buzzword that is perhaps over-hyped and over-used. How ...
241
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Publication
The need for service providers to offer SLAs to gain consumers confidence has become increasingly apparent. Our work focuses on providers who manage the execution of long-running d...
240
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WOA
2003
15 years 9 months ago
2003
— This paper describes a methodology to design a workflow management system where a set of intelligent software agents composes an interactive scenario. The Workflow Management C...