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CSCW
2006
ACM
16 years 1 months ago
The uses of paper in commercial airline flight operations
Designers of commercial aviation flight decks have recently begun to consider ways to reduce or eliminate the use of paper documents in flight operations. Using ethnographic metho...
Saeko Nomura, Edwin Hutchins, Barbara E. Holder
CSCW
2006
ACM
16 years 1 months ago
Leveraging digital backchannels to enhance user experience in electronically mediated communication
Rendezvous is a conference call solution that leverages Voice over IP, enterprise calendaring, instant messaging, and rich client functionality to enhance the user experience and ...
Wendy A. Kellogg, Thomas Erickson, Tracee Vetting ...
CSCW
2006
ACM
16 years 1 months ago
Identification of coordination requirements: implications for the Design of collaboration and awareness tools
Task dependencies drive the need to coordinate work activities. We describe a technique for using automatically generated archival data to compute coordination requirements, i.e.,...
Marcelo Cataldo, Patrick Wagstrom, James D. Herbsl...
CSCW
2006
ACM
16 years 1 months ago
Interruptions on software teams: a comparison of paired and solo programmers
This study explores interruption patterns among software developers who program in pairs versus those who program solo. Ethnographic observations indicate that interruption length...
Jan Chong, Rosanne Siino
CSCW
2006
ACM
16 years 1 months ago
The practical indispensability of articulation work to immediate and remote help-giving
This paper argues that the design of remote help-giving systems should be grounded in articulation work and the methodical ways in which help-givers and help-seekers coordinate th...
Andy Crabtree, Jacki O'Neill, Peter Tolmie, Stefan...