Product customization has been recognized as an effective means to implement mass customization. This paper focuses on the customizability issue of design, that is, to evaluate th...
Group awareness is an important part of synchronous collaboration, and support for group awareness can greatly improve groupware usability. However, it is still difficult to build ...
This paper asks the question: how might CSCW system design obtain and be informed by an adequate real-world, real-time understanding of work and organisation on any occasion of wor...
Instant Messaging (IM) is being widely adopted by teenagers. In a study of 16 teenage IM users, we explore IM as an emerging feature of teen life, focusing our questions on its su...
Organizations, families, institutions evolve a shared culture and history. In this work, we describe a system to facilitate conversation and storytelling about this collective pas...