In this paper we present a framework that aims to answer the central question why some organizations are successful in the CRM domain, while others are not. The framework is built...
The wealth of information contained in the world-wide web has created much interest in systems for integrating information from multiple sites. We describe a universal wrapper mac...
Our research works are interested in the identification and the representation of the semantic structures of multimedia documents. The semantic structure of a multimedia document ...
The main objective of the CONNECT project is to develop an innovative pedagogical framework that attempts to blend formal and informal learning, proposing an educational reform to ...
We introduce the particular functionality of the Complaint Engine suite, the integrated complaint management component for mediating consumer disputes. We formulate the problem of...