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ECIS
2004
15 years 8 months ago
Business alignment in the CRM domain: predicting CRM performance
In this paper we present a framework that aims to answer the central question why some organizations are successful in the CRM domain, while others are not. The framework is built...
Ronald Batenburg, Johan Versendaal
FLAIRS
2004
15 years 8 months ago
Towards a Universal Web Wrapper
The wealth of information contained in the world-wide web has created much interest in systems for integrating information from multiple sites. We describe a universal wrapper mac...
Theodore W. Hong, Keith L. Clark
IADIS
2004
15 years 8 months ago
A conceptual modeling of multimedia documents
Our research works are interested in the identification and the representation of the semantic structures of multimedia documents. The semantic structure of a multimedia document ...
Mohamed Mbarki, Chantal Soulé-Dupuy
IADIS
2004
15 years 8 months ago
Connect: Designing the Classroom of Tomorrow by Using Advanced Technologies to Connect Formal and Informal Learning Environments
The main objective of the CONNECT project is to develop an innovative pedagogical framework that attempts to blend formal and informal learning, proposing an educational reform to ...
Sofoklis Sotiriou, Eleni Chatzichristou, Stavros S...
FLAIRS
2006
15 years 8 months ago
Epistemic Categorization for Analysis of Customer Complaints
We introduce the particular functionality of the Complaint Engine suite, the integrated complaint management component for mediating consumer disputes. We formulate the problem of...
Boris Galitsky, Anca Pascu
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