This paper describes the research and development of a methodology to identify the type of information required by the service advisor (CSA) within customer contact centre (CCC) e...
S. Shah, Rajkumar Roy, Ashutosh Tiwari, Basim Maje...
We have recently presented CarpeDiem, an algorithm that can be used for speeding up the evaluation of Supervised Sequential Learning (SSL) classifiers. CarpeDiem provides impress...
This paper presents the implementation of ARQ-PROP II, a limited-depth propositional reasoner, via the compilation of its specification into an exact formulation using the satyrus...
Priscila Machado Vieira Lima, M. Mariela Morveli-E...
Nowadays, searching information in the web or in any kind of document collection has become one of the most frequent activities. However, user queries can be formulated in a way th...
Constructing models of mobile agents can be difficult without domain-specific knowledge. Parametric models flexible enough to capture all mobility patterns that an expert believes...
Joshua Mason Joseph, Finale Doshi-Velez, Nicholas ...