In today’s business environment, deception is commonplace. In hiring situations, successful deception by job candidates can lead to a poor fit between the candidate’s abilitie...
Up to now, there has been little academic support for the challenges of IT governance/IT management. As a reaction, various best practice frameworks - like COBIT or CMMI - were de...
In recent years the scientific journal market faces significant evolutions that may cause major changes in the way of publishing research results. In this connection, open access ...
New systems can be created by assembling a set of elementary services provided by various stakeholders in a service composition. Service composition is not a trivial endeavor and ...
The effective management of a service organization requires measuring system performance on many attributes. Customer waiting time is inherent to nearly all service operations and...