Advances in information and web technologies have open numerous opportunities for online retailing. The pervasiveness of the Internet coupled with the keenness in competition amon...
Jashen Chen, Russell K. H. Ching, Margaret Meiling...
A service-oriented architecture enables composite applications that support business processes to be defined and built dynamically from loosely coupled and interoperable web servi...
Cases are widely used in professional education to engage learners with examples of real world practices. Collaboration in casebased learning can add to the authenticity of the ex...
Lu Xiao, John M. Carroll, Pat Clemson, Mary Beth R...
Abstract. Despite a growing body of research on knowledge management (KM) systems, many managers are still unsure how they can implement a KM system that will effectively contribut...
Mark Chun, Kiho Sohn, Priscilla Arling, Nelson F. ...
Drawing upon the resource-based view and the process-oriented view, we develop a conceptual model to examine the business value of customer relationship management (CRM) systems, ...