This paper builds upon action and design research aimed at enhancing scholarly community and conversation in a graduate school setting. In this paper we focus on knowledge sharing...
Brian Thoms, Nathan Garrett, Jesus Canelon Herrera...
Virtual worlds may be enabling technologies for the next generation of business models, practices and innovations in service. We situate our research within the field of service s...
The Internet pervades virtually every aspect of our daily lives, and it seems there is no area that is immune from computing solutions. Computers can do things faster, with greate...
Service Management controls how business services are developed and delivered to customers. Business services must be flexible negotiable between customer and provider. Temporal a...
Information technology (IT) advances often create turmoil and disturb existing industry structures. We analyze the impact of the Internet and e-commerce technologies on digital int...
Nelson F. Granados, Robert J. Kauffman, Bradley Ki...