Online service quality is a much-studied concept. Despite this, dimensions that make up service quality, and the items used to measure those dimensions have proven unstable. It is...
Mary Tate, Joerg Evermann, Beverley G. Hope, Stuar...
In these days, companies need highly flexible processes to deal with changing environments and competitors. Using traditional process models that have to be modeled in all detail...
Articulation work is a critical factor in information infrastructure building projects that involve multiple and diverse communities. It brings awareness of language differences, ...
The implementation of e-government is a challenging task in any developed political context, but all the more uniquely so in the post-communist transitioning countries. These coun...
The literature agrees that the major threat to IS security is constituted by careless employees who do not comply with organizations’ IS security policies and procedures. To add...