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HICSS
2003
IEEE
131views Biometrics» more  HICSS 2003»
16 years 15 days ago
An ERP Maintenance Model
Enterprise resource planning (ERP) maintenance and upgrade activities are receiving much attention in ERP-using organizations. Annual maintenance costs approximate 25% of initial ...
Celeste See Pui Ng, Guy G. Gable, Taizan Chan
HICSS
2003
IEEE
174views Biometrics» more  HICSS 2003»
16 years 15 days ago
Linking Perception and Action in a Control Architecture for Human-Robot Domains
Human-robot interaction is a growing research domain; there are many approaches to robot design, depending on the particular aspects of interaction being focused on. In this paper...
Monica N. Nicolescu, Maja J. Mataric
HICSS
2003
IEEE
78views Biometrics» more  HICSS 2003»
16 years 15 days ago
The Web of Governance and Democratic Accountability
Developments in e-government are resulting in fundamental reorganizations of the ways in which democratic governments operate as well as in the ways in which citizens relate to th...
Terrell A. Northrup, Stuart J. Thorson
HICSS
2003
IEEE
359views Biometrics» more  HICSS 2003»
16 years 15 days ago
Assessing the Readiness of Firms for CRM: A Literature Review and Research Model
The concept of customer relationship management (CRM) resonates with managers in today's competitive economy. Yet recent articles in the business press have described CRM imp...
Rosalie J. Ocker, Susan Mudambi
HICSS
2003
IEEE
130views Biometrics» more  HICSS 2003»
16 years 15 days ago
Estimating the Actual Cost of Transmission System Congestion
This paper describes a methodology that could be used by a utility to estimate the actual cost of congestion on its transmission system using limited, non-state estimator data. Th...
Thomas J. Overbye