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Rapid help desk revitalization
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John Gormly
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Developing a valuable tool for IT staff: increasing efficiency and communication with an intranet
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Ryan LeBreton, Lisa Veloz
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Helping faculty help themselves: a collaborative approach to peer mentoring
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Jane Livingston
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Technical outreach: if the mountain won't come to Mohammed..
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Karen McRitchie
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Training and documentation
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opensdlc.org
Lynne Montgomery
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