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DSOM
2008
Springer
15 years 8 months ago
SYMIAN: A Simulation Tool for the Optimization of the IT Incident Management Process
Incident Management is the process through which IT support organizations manage to restore normal service operation after a service disruption. The complexity of IT support organi...
Claudio Bartolini, Cesare Stefanelli, Mauro Torton...
WCE
2007
15 years 8 months ago
A Note on Tornado Diagrams in Interval Decision Analysis
—The research efforts of the DECIDE Research Group have resulted in a decision tool capable of handling imprecise information in complex decision situations. Some of the research...
Jim Idefeldt, Mats Danielson
169
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COMPSYSTECH
2007
15 years 11 months ago
Shopping robots and e-commerce
Abstract: The paper analyzes features, roles and functions of shopbots, comparing them to nonvirtual intermediaries. The aim is to understand how they can support and optimize deci...
Antonella Reitano
KBSE
2000
IEEE
15 years 11 months ago
Systematic Generation of Dependable Change Coordination Plans for Automated Switching of Coordination Policies
Distributed information systems for decision support and e-commerce applications require coordination of multiple autonomous components and their services to accomplish a set of g...
Prasanta K. Bose, Mark G. Matthews
ESWA
2006
243views more  ESWA 2006»
15 years 7 months ago
Knowledge based crime scenario modelling
A crucial concern in the evaluation of evidence related to a major crime is the formulation of sufficient alternative plausible scenarios that can explain the available evidence. ...
Jeroen Keppens, Burkhard Schafer