A variety of software-based systems are being used as training media. There is not, however, an accepted approach to evaluating the usability of these systems. Traditional usabilit...
Clint A. Bowers, Janis A. Cannon-Bowers, Talib S. ...
In the Web 2.0 era, people not only read web contents but upload, view, share and evaluate all contents on the web. This leads us to introduce a new type of social network that is ...
Users of traditional tutorials and help systems often have difficulty finding the components described or pictured in the procedural instructions. Users also unintentionally miss ...
Loops is a text-based computer mediated communication system aimed at small- to medium-sized corporate work groups. We begin by discussing the goals of the system and the rational...
Thomas Erickson, Wendy A. Kellogg, Mark Laff, Jere...