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CIKM
2008
Springer
15 years 9 months ago
Identification of class specific discourse patterns
In this paper we address the problem of extracting important (and unimportant) discourse patterns from call center conversations. Call centers provide dialog based calling-in supp...
Anup Chalamalla, Sumit Negi, L. Venkata Subramania...
ISJ
1998
82views more  ISJ 1998»
15 years 6 months ago
Successfully completing case study research: combining rigour, relevance and pragmatism
The organizational and social issues associated with the development, implementation and use of computer-based information systems have increasingly attracted the attention of info...
Peta Darke, Graeme G. Shanks, Marianne Broadbent
IPL
2008
102views more  IPL 2008»
15 years 7 months ago
The connection between two ways of reasoning about partial functions
Undefined terms involving the application of partial functions and operators are common in program specifications and in discharging proof obligations that arise in design. One wa...
John S. Fitzgerald, Cliff B. Jones
ACSD
2008
IEEE
107views Hardware» more  ACSD 2008»
15 years 9 months ago
Discrete real-time and stochastic-time process algebra for performance analysis of distributed systems
We present a process algebra with conditionally distributed discrete-time delays and generally-distributed stochastic delays. The treatment allows for expansion laws for the paral...
Jasen Markovski, Erik P. de Vink
SOFTWARE
2002
15 years 6 months ago
Temporal Probabilistic Concepts from Heterogeneous Data Sequences
We consider the problem of characterisation of sequences of heterogeneous symbolic data that arise from a common underlying temporal pattern. The data, which are subject to impreci...
Sally I. McClean, Bryan W. Scotney, Fiona Palmer