provides a very brief overview of some of the main points. References are given to my papers, where those points are explained in more detail, and citations are provided to the ext...
As service providers strive to improve the quality and efficiency of their IT (information technology) management services, the need to adopt a standard set of tools and processes...
How should Ubicomp technologies be evaluated? While lab studies are good at sensing aspects of human behavior and revealing usability problems, they are poor at capturing context o...
Yvonne Rogers, Kay Connelly, Lenore Tedesco, Willi...
The volume of spam e-mails has grown rapidly in the last two years resulting in increasing costs to users, network operators, and e-mail service providers (ESPs). E-mail users dem...
Web sites are often organized into several regions, each dedicated to a specific topic or serving a particular function. From a user’s perspective, these regions typically form ...