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» On Information Lifecycle Management
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SIGUCCS
2000
ACM
15 years 12 months ago
Knowledgebase Integration with a 24-hour Help Desk
The University of Pittsburgh's Computing Services and Systems Development organization is focused on the needs of the faculty and student population, totaling nearly 40,000 u...
Jay Graham, Brian K. Hart
SIGUCCS
2000
ACM
15 years 12 months ago
Three Years in the Solution Center
After thirty-plus years of making small “mid-course corrections” types of changes to the support paradigm, many on the Iowa State University campus thought it was time to make...
Frank Poduska
CAISE
2000
Springer
15 years 12 months ago
An Overview of RoZ: A Tool for Integrating UML and Z Specifications
This paper presents an approach and a tool to increase specification quality by using a combination of UML and formal languages. Our approach is based on the expression of the UML ...
Sophie Dupuy, Yves Ledru, Monique Chabre-Peccoud
ECAI
2000
Springer
15 years 12 months ago
Gaining Insights into Web Customers using Web Intelligence
The web is fast maturing into an important marketing medium that provides businesses with the ability to undertake oneto-one marketing and provide personalised services to their cu...
Sarabjot S. Anand, Matthias Baumgarten, Alex G. B&...
SIGIR
1996
ACM
15 years 11 months ago
Retrieval of Complex Objects Using a Four-Valued Logic
The aggregated structure of documents plays a key role in full-text, multimedia, and network Information Retrieval (IR). Considering aggregation provides new querying facilities a...
Thomas Rölleke, Norbert Fuhr
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