This paper presents the design and implementation of RT-EP (Real-Time Ethernet Protocol), which is a software-based token-passing Ethernet protocol for multipoint communications in...
Web transaction data between web visitors and web functionalities usually convey users’ task-oriented behavior patterns. Clustering web transactions, thus, may capture such infor...
This paper presents DiV ES, a distributed support for the development of networked Distributed Virtual Environments. DiV ES exploits the publish subscribe interaction model to def...
We present a performance analysis of an agent-based middleware system we have developed based on "reAgents," remotely executing agents that enhance the performance of cl...
This paper describes the research and development of a methodology to identify the type of information required by the service advisor (CSA) within customer contact centre (CCC) e...
S. Shah, Rajkumar Roy, Ashutosh Tiwari, Basim Maje...