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NSDI
2008
15 years 9 months ago
Ghost Turns Zombie: Exploring the Life Cycle of Web-based Malware
While the web provides information and services that enrich our lives in many ways, it has also become the primary vehicle for delivering malware. Once infected with web-based mal...
Michalis Polychronakis, Niels Provos
CCS
2008
ACM
15 years 9 months ago
Asynchronous policy evaluation and enforcement
Evaluating and enforcing policies in large-scale networks is one of the most challenging and significant problems facing the network security community today. Current solutions ar...
Matthew Burnside, Angelos D. Keromytis
CBSE
2006
Springer
15 years 9 months ago
A QoS Driven Development Process Model for Component-Based Software Systems
Non-functional specifications of software components are considered an important asset in constructing dependable systems, since they enable early Quality of Service (QoS) evaluati...
Heiko Koziolek, Jens Happe
CHI
2005
ACM
15 years 9 months ago
Dealing with system response times in interactive speech applications
In this user study, we address several open issues in the design of waiting cues for system response time (SRT) in interactive telephony speech applications. User observations and...
Peter Fröhlich
CIMCA
2005
IEEE
15 years 9 months ago
Customised Customer Support Using a Soft Computing Approach
This paper describes the research and development of a methodology to identify the type of information required by the service advisor (CSA) within customer contact centre (CCC) e...
S. Shah, Rajkumar Roy, Ashutosh Tiwari, Basim Maje...