While the web provides information and services that enrich our lives in many ways, it has also become the primary vehicle for delivering malware. Once infected with web-based mal...
Evaluating and enforcing policies in large-scale networks is one of the most challenging and significant problems facing the network security community today. Current solutions ar...
Non-functional specifications of software components are considered an important asset in constructing dependable systems, since they enable early Quality of Service (QoS) evaluati...
In this user study, we address several open issues in the design of waiting cues for system response time (SRT) in interactive telephony speech applications. User observations and...
This paper describes the research and development of a methodology to identify the type of information required by the service advisor (CSA) within customer contact centre (CCC) e...
S. Shah, Rajkumar Roy, Ashutosh Tiwari, Basim Maje...