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HICSS
2002
IEEE
109views Biometrics» more  HICSS 2002»
16 years 5 days ago
Serviceflow Management: Caring for the Citizen's Concern in Designing E-government Transaction Processes
Many authorities have started to use web sites to provide services based on transactions. The guiding vision is often a process portal for citizens that provides access to the cou...
Ralf Klischewski, Ingrid Wetzel
AIM
2006
15 years 8 months ago
Quality evaluation in information systems outsourcing
: The aim of this study is to assess quality perception of information system (IS) services outsourced by a large Brazilian bank, both from a technical (results) as well as from a ...
Luis Kalb Roses, Norberto Hoppen, Bernard Ballaz, ...
QUESTA
2007
91views more  QUESTA 2007»
15 years 6 months ago
Iterative approximation of k -limited polling systems
The present paper deals with the problem of calculating queue length distributions in a polling model with (exhaustive) k-limited service under the assumption of general arrival, ...
M. van Vuuren, Erik M. M. Winands
ICC
2007
IEEE
100views Communications» more  ICC 2007»
16 years 1 months ago
Service Delivery in Collaborative Context-Aware Environments Using Fuzzy Logic
— This paper illustrates a novel decision making algorithm to deliver telecommunication services that match in the best possible way end-user’s requirements to current environm...
Raffaele Giaffreda, Javier A. Barria
ICEBE
2007
IEEE
151views Business» more  ICEBE 2007»
16 years 1 months ago
Systematic Security Analysis for Service-Oriented Software Architectures
Due to the dramatic increase in intrusive activities architecture security analysis and design has emerged as an important aspect of the development of software services. It is a ...
Yanguo Liu, Issa Traoré