4 search results - page 1 / 1 » Sheepdog: learning procedures for technical support |
177
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IUI
2004
ACM
16 years 12 days ago
2004
ACM
Technical support procedures are typically very complex. Users often have trouble following printed instructions describing how to perform these procedures, and these instructions...
199
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DEXAW
1999
IEEE
15 years 11 months ago
1999
IEEE
Web based systems have been shown to be useful tools for supporting educational communication for teachers and students. In this paper we present such a system, which is an Integr...
182
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LSO
2004
Springer
16 years 10 days ago
2004
Springer
Experience-based Information Systems (EbIS) enable organizations to capture, store and reuse knowledge and experiences for continuous competence development. However, there are sev...
153
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EGOV
2004
Springer
16 years 11 days ago
2004
Springer
In this paper, we present an approach based on hierarchically structured business models as artifacts of business process modeling that are used in a stepwise acquisition process f...