Spam is a dominant problem on email systems today. One of the reasons is the lack of infrastructure for security and trust. As Voice over IP (VoIP) communication becomes increasing...
With over half a billion users, Online Social Networks (OSNs) are the major new applications on the Internet. Little information is available on the network impact of OSNs, althou...
This paper formalizes the semantics of trust and studies the transitivity of trust. On the Web, people and software agents have to interact with “strangers”. This makes trust ...
The design and development of social robots that interact and assist people in daily life requires moving into unconstrained daily-life environments. This presents unexplored meth...
Fumihide Tanaka, Javier R. Movellan, Bret Fortenbe...
Problem resolution is a key issue in the IT service industry. A large service provider handles, on daily basis, thousands of tickets that report various types of problems from its...
Yi Chen, Shu Tao, Xifeng Yan, Nikos Anerousis, Qih...