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WSC
2007
15 years 9 months ago
A model for contact center analysis and simulation
In this paper we depart from a set of simple assumptions regarding the behavior of a pool of customers associated with an enterprise’s contact center. We assume that the pool of...
Juan M. Huerta
CORR
2006
Springer
141views Education» more  CORR 2006»
15 years 7 months ago
Ideas by Statistical Mechanics (ISM)
Ideas by Statistical Mechanics (ISM) is a generic program to model evolution and propagation of ideas/patterns throughout populations subjected to endogenous and exogenous interac...
Lester Ingber
SIGIR
2002
ACM
15 years 6 months ago
Collaborative filtering with privacy via factor analysis
Collaborative filtering (CF) is valuable in e-commerce, and for direct recommendations for music, movies, news etc. But today's systems have several disadvantages, including ...
John F. Canny
ICSE
2005
IEEE-ACM
16 years 7 months ago
Validation methods for calibrating software effort models
COCONUT calibrates effort estimation models using an exhaustive search over the space of calibration parameters in a COCOMO I model. This technique is much simpler than other effo...
Tim Menzies, Daniel Port, Zhihao Chen, Jairus Hihn...
ICSM
2007
IEEE
16 years 1 months ago
The Social Context of Software Maintenance
Software maintenance is a highly collaborative activity whose social context is rarely addressed. To explore this context, we conducted an ethnographic study at a large technology...
Jonathan Sillito, Eleanor Wynn