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WSC
2001
15 years 9 months ago
Call center scheduling technology evaluation using simulation
Telemarketers, direct marketing agencies, collection agencies and others whose primary means of customer contact is via the telephone invest considerable sums of money to make the...
Sandeep Gulati, Scott A. Malcolm
DELOS
2000
15 years 9 months ago
Challenging Ubiquitous Inverted Files
Stand-alone ranking systems based on highly optimized inverted file structures are generally considered `the' solution for building search engines. Observing various developm...
Arjen P. de Vries
DOA
2000
102views more  DOA 2000»
15 years 9 months ago
Distributed Xbean Applications
XML has emerged as the universal standard for exchanging and externalizing data. Software products of all kinds are being upgraded to "support XML." Typically this means...
Bruce E. Martin
FIW
1998
105views Communications» more  FIW 1998»
15 years 9 months ago
Feature Interaction Problem in Computer-Telephony Integration Systems
In this paper we describe an ongoing project aimed at investigating the impact of feature interaction problems on computer telephony integration (CTI). As a representative and soph...
Nikolay A. Anisimov, Alec Miloslavski, Gregory Pog...
WSC
2000
15 years 9 months ago
Virtual machines for message based, real-time and interactive simulation
An advanced processing machine interacts with the material handling system, personnel and cell or shop floor controller in real-time via messaging and control. However, current si...
Hansoo Kim, Chen Zhou, Hua X. Du
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