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179
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SIGIR
2000
ACM
15 years 11 months ago
2000
ACM
The proliferation of online information resources increases the importance of effective and efficient distributed searching. Distributed searching is cast in three parts – datab...
175
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SIGUCCS
2000
ACM
15 years 11 months ago
2000
ACM
Creating a university Help Center from scratch can be a challenging yet very rewarding experience for an IT professional. Buying computers, building networks, and installing softw...
185
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SIGUCCS
2000
ACM
15 years 11 months ago
2000
ACM
The User Services division of the Office of Technology Integration is the "safety net" for computer support at Florida State University (FSU). Areas of support include t...
173
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SIGUCCS
2000
ACM
15 years 11 months ago
2000
ACM
As colleges and universities are moving into the realm of providing Internet connections to the residence dormitories (ResNet), the local help desk is becoming the focal point for...
159
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SIGUCCS
2000
ACM
15 years 11 months ago
2000
ACM
After thirty-plus years of making small “mid-course corrections” types of changes to the support paradigm, many on the Iowa State University campus thought it was time to make...