Despite being an important channel for end-user assistance, few studies have directly investigated the interactions that occur in modern-day practice of software product support. ...
Parmit K. Chilana, Tovi Grossman, George W. Fitzma...
Today, commodity technologies like mobile phones—once symbols of status and wealth—have become deeply woven into social and economic participation in Western society. Despite ...
Christopher A. Le Dantec, Robert G. Farrell, Jim C...
Wikis have proved enormously successful as a means to collaborate in the creation and publication of textual information. At the same time, a large number of curated databases hav...
Peter Buneman, James Cheney, Sam Lindley, Heiko M&...
We describe the design and field evaluation of the Serendipitous Family Stories system, a web and mobile service that allows for videos to be saved in user-specified real-world lo...
Frank R. Bentley, Santosh Basapur, Sujoy Kumar Cho...
Social applications on the web let users track and follow the activities of a large number of others regardless of location or affiliation. There is a potential for this transpare...
Laura A. Dabbish, H. Colleen Stuart, Jason Tsay, J...